These Terms and Conditions apply to all purchases made through www.vikingtur.dk (hereinafter “the website”), operated by:
Norway Guide Fishing, owned by Hans Olav Hagerup
Address: Syvstjernehusene 6, 3500 Værløse
CVR: 17922904
Phone: +45 2384 0889
Email: info@vikingtur.dk
- Prices and Payment
All prices on the website are in Danish kroner (DKK) and include VAT, unless otherwise stated. Some experiences may be exempt from VAT in accordance with applicable law.
Payment can be made via Dankort, Visa/Dankort, Visa, MasterCard, Apple Pay, and MobilePay.
Payments are processed by Stripe, which complies with applicable data protection regulations (GDPR): https://stripe.com/en-dk/privacy
The amount charged will never exceed the amount you authorized at the time of purchase.
- Sales and Delivery
After your purchase, you will receive an order confirmation and your ticket electronically at the email address you provided.
Always check that the information in the confirmation matches your order.
If you don't receive an email, please check your spam or junk folder. Contact us if you still can't find it.
Responsibility for the ticket passes to you, the consumer, once you have received it.
- Gift Cards and Discount Codes
Gift cards are prepaid cards and can be used as a form of payment.
They cannot be combined and must be used individually. Discount codes cannot be used to purchase gift cards.
We reserve the right to cancel orders that do not comply with these terms and conditions.
- Pricing and Printing Errors
We reserve the right to correct any pricing or printing errors on our website, social media, and in our newsletters.
We reserve the right to cancel an order in the event of significant errors.
- Cancellation Policy
If you choose to cancel
If there is more than {selectedRefundTime} until the experience, you can rebook by contacting the provider directly. However, some experiences have special rebooking rules—for example, for overnight stays and experiences that require extensive preparation—so there may be a few exceptions. This will be specified under “Rules and Safety” on the experience’s product page.
If there is less than {selectedRefundTime} until the experience, it cannot be rescheduled. Please note that experiences often involve preparations that entail expenses that must be covered, and therefore you cannot receive a refund for the experience.
On the day of the event: If something unforeseen comes up immediately before or on the day of the event (e.g., illness), please contact the event coordinator so they know you won’t be attending after all. You’ll find the contact information in your booking confirmation. Alternatively, you’re generally welcome to give your ticket to someone else.
Weather Conditions
Safety and a pleasant experience are our top priorities. For this reason, weather conditions may sometimes make it impossible to hold the event. Should this happen, the event coordinator will contact you so that you can work together to find a new date.
If the event organizers decide to cancel
Our experience coordinators will, of course, do everything they can to ensure that you can go out and enjoy the experience. However, unforeseen circumstances may arise—such as illness, road conditions, and the like—where we have no choice but to cancel. Should this happen, you will be contacted by the person in charge by phone or text message, and then by email.
If the experience organizer chooses to cancel due to insufficient sign-ups, planning errors, or similar reasons, the cancellation must be made no later than 5 days before the start of the experience. Regardless of when the cancellation occurs, alternative booking dates must be available; if they are not, you are entitled to a refund for your experience.
If an event is canceled or if you have any questions about it, please feel free to contact us at any time.
In the event of changes to the sailing schedule:
We reserve the right to change the vessel or adjust the time and route if necessary. In the event of significant changes, you will be offered a refund or a rebooking.
- Requirements upon arrival
You must arrive at least 5 minutes before the tour starts and be able to show your ticket or booking confirmation.
- Liability and Insurance
[Insert text regarding participants' responsibilities—e.g., personal responsibility for safety equipment, personal insurance in case of illness or injury, etc.]
- Personal Information
When you make a purchase, the following information is recorded:
Name, address, email, and phone number.
The purpose is to be able to process your booking and contact you in the event of any changes.
Data is stored securely and only for as long as necessary—generally for up to 5 years in accordance with the Danish Bookkeeping Act.
You may at any time request information about what data we have recorded about you, or have it corrected or deleted, by contacting us.
We never sell personal data, and we do not use sensitive personal information without consent.
- Your Rights
You have the right to access, correct, and delete your data in accordance with applicable data protection laws.
If you have any questions or would like to request changes to your data, please contact us at [insert email].
- Options for Filing a Complaint
If you wish to file a complaint regarding our processing of your personal data, you may contact:
The Danish Data Protection Agency
Borgergade 28, 5th Floor, 1300 Copenhagen K
Tel.: 33 19 32 00
Email: dt@datatilsynet.dk
- Changes to the Terms and Conditions
Norway Guide Fishing reserves the right to change its terms and conditions.
It is your responsibility as a customer to stay informed.
- Law and Jurisdiction
Transactions with Norway Guide Fishing are governed by Danish law.
Any disputes shall be settled by the Court in Aarhus.
